She is paying too much for dish
I told my mother who is paying so much for her satellite service she needs to check out other providers who might offer her a discount or may just cost less. Mine for one for just basic is really cheap and I hardly ever have it go out. Though during the snow the snow stuck to it, only in the worst storm but besides that it has been great. I found mine by using dish compare web sites and reviews online. They tell you what they all have and they are side by side so it is easy to see who is best.